RRHCP Call Centers information released

The RRHCPs are now available to provide operational and administrative support to protect residents in nursing homes, personal care and assisted living facilities from COVID-19.  They will help facilities implement best practices in infection control, implement contact tracing programs in facilities, support clinical care through on-site and telemedicine services, provide remote monitoring and consultation with physicians, and enhance testing capability for both individuals in care and staff at facilities. 

Facilities are encouraged to contact their RRHCP by calling the telephone number below covering specific counties that corresponds to the counties in which your facility is located.  Regional Call Centers will be available to provide direct support and assistance 24/7. 

Health System Counties CoveredTelephone Numbers
UPMCClarion, Fayette, Greene, Somerset, Venango412-648-6714 
Allegheny Health Network (AHN)Armstrong, Beaver, Clearfield, Indiana, Jefferson866-496-1766 
UPMC/AHNAllegheny, Butler, Cambria, Lawrence, Mercer, Washington, Westmoreland412-648-6714 or 866-496-1766 
LECOM HealthCameron, Crawford, Elk, Erie, Forest, McKean, Warren814-451-1595  
Thomas Jefferson University/Mainline HealthBerks, Delaware, Montgomery, Philadelphia*215-395-8548 
Lehigh Valley Health NetworkCarbon, Lehigh, Monroe, Northampton, Pike, Schuylkill888-402-5846, option 3 
GeisingerBradford, Centre, Clinton, Columbia, Lackawanna, Lycoming, Luzerne, Montour, Northumberland, Potter, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, Wyoming570-271-6009 
University of Pennsylvania/Temple University HospitalBucks, Chester, Lancaster, Philadelphia*215-707-1300 
Penn State Health             Adams, Bedford, Blair, Cumberland, Dauphin, Franklin, Fulton, Huntingdon, Juniata, Lebanon, Mifflin, Perry, York717-265-8577

*Philadelphia county is split as follows:

Thomas Jefferson University/Mainline Health – Bustleton, Cedarbrook/Mt. Airy, Center City, Chestnut Hill, East Falls, East Germantown, East Passyunk, Faimount, Frankford, Germantown, Girard Estates, Kensington, Old City/Center city, Penny Pack, Penny Pack Park, Point Breeze, Rhawnhurst, Somerton and West Torresdale

University of Pennsylvania/Temple University Hospital – East Oak Lane, Fairmount, Fox Chase, Kingsessing, Ogontz, Olney, Overbrook, Roxborough, Tioga/Hunting Park, West Mount Airy, West Phila and Wynnefield

If you have any questions about this communication, please send them to ra-dhHCC-ops@pa.govfor DOH questions or for DHS questions.

Click HERE to download the Call Center Information.

Click HERE to download information on the RRHCP.

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