By Creating An In-House Team of Digital Experts, the Shapiro Administration Will Make Digital Services Easier to Use and Administer, and Save Taxpayers Money in the Long Run
Harrisburg, PA – Today, Governor Josh Shapiro signed an Executive Order announcing his customer service transformation strategy and establishing the Commonwealth Office of Digital Experience (CODE PA) to improve online services for Pennsylvanians and streamline the way they interact with the Commonwealth online. As part of this announcement, Governor Shapiro named Bryanna Pardoe to the role of Executive Director of CODE PA. CODE PA will work to provide digital services that are responsive, user-friendly, and accessible to every Pennsylvanian.
Pennsylvanians use the Commonwealth’s websites and digital services for everything from renewing their vehicle registration and paying their taxes to visiting our state parks and getting a license that helps further their careers. CODE PA, led by Pardoe, will make it easier for Pennsylvanians to connect with the vital resources provided by the Commonwealth. Governor Shapiro’s Executive Order to create CODE PA underscores his commitment to making customer service a centerpiece of his Administration and ensures that government moves at the speed of business to best serve the people of Pennsylvania.
By creating an internal team that is able to build digital products and services in house, the Shapiro Administration will be able to save taxpayers money in the long run by reducing reliance on expensive contracts with external consultants and vendors.
“Pennsylvanians rely on digital services every day – whether it’s renewing a license, accessing their health care benefits, or reserving a campsite at a state park. We need to meet people where they are and make it easier to work with the Commonwealth online,” said Governor Shapiro. “There should be no wrong door for Pennsylvanians looking to access government services — and under the leadership of CODE PA, we will create human-centered, user-friendly, reliable, and accessible digital services that create opportunity for Pennsylvanians to take advantage of all the resources and benefits the Commonwealth has to offer.”
“As a Pennsylvania resident and digital experience professional, I am excited for this once-in-a-lifetime opportunity to transform how we interact with state government,” said CODE PA Executive Director Bryanna Pardoe. “My goal for this team is pretty simple: I want to help make digital experiences easy for every Pennsylvanian and I want to make it the best in the country.”