November 22, 2019

Why Senior Living Fares Worse Than Other Service Industries on Worker Turnover

By Chuck Sudo | November 22, 2019

The senior living industry does a good job of recruiting entry-level talent, particularly when compared to other service-based industries. But providers need to do a better job at developing internal referral pipelines and reducing turnover, and they need look no further than to those other industries competing for the same talent.

Senior living has a higher voluntary termination percentage for its front line workers — waitstaff, maintenance and housekeeping — than similar positions in the grocery, hospitality, retail and hospital industries, according to data provided to Senior Housing News from Activated Insights, the research firm behind the annual Great Place to Work survey. The top scoring organizations are highlighted in the Fortune magazine “Great Workplaces in Aging Services” list each year.

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